Returns & refunds.

Effective: 1 January 2026

Our policy

Due to the nature of fragrance products (personal care items), we do not accept returns or exchanges on opened or used products. This is in line with standard industry practice and Indian consumer protection guidelines for personal care goods.

Eligible for return or replacement

• Products that arrive damaged, broken or leaking.
• Products that arrive in a visibly tampered or unsealed condition.
• Products that are incorrect (you received a different fragrance than ordered).
• Unopened, unused products returned within 7 days of delivery, in original packaging.

How to initiate a return

1. Email hello@ateliernoir.in within 48 hours of delivery for damaged or incorrect items, or within 7 days for all other eligible returns.
2. Include your order number (AN…) and clear photographs of the product and packaging.
3. Our team will review your request and respond within 2 business days.
4. If approved, we will arrange a pickup or provide a prepaid label where applicable.

Refunds

Approved refunds are processed to the original payment method within 7–10 business days of us receiving the returned item. Razorpay refunds may take an additional 5–7 business days to reflect in your account depending on your bank or payment provider.

Non-returnable items

• Opened or used fragrances (sprayed bottles).
• Products returned without original packaging.
• Products returned after 7 days of delivery.
• Gift sets or bundle offers (unless damaged or incorrect).

Contact

For returns and refund queries: hello@ateliernoir.in